Refunds and Cancellation

Last updated: 24 October 2026

Current free beta

This beta is limited to pet photos and original fictional characters. Preparation and review are free. Paid generation and credit purchases are closed; no cash refund applies where no money was collected. The purchase rules below apply when paid service becomes available; they do not open checkout or invite payment now.

Cancel before processing

You may cancel a review request while it is awaiting review or approved but not started. After generation starts, there is no self-service cancellation and we cannot promise to stop a request accepted by the model provider. Closing the browser does not cancel a request. If checkout becomes available, you can leave before confirming payment; after confirmation, closing the page does not reverse a payment. Check the order status before trying to pay again.

One-time purchase when available

The offer for a future paid launch is USD 2.99 for one site-specific generation credit, with no subscription or automatic renewal. One credit is intended for one approximately five-second pet or original fictional-character video with synthetic rap audio. Purchased credits do not expire in the current credit model; files have a separate expiry measured from request creation. The exact total, including any tax, must be shown before a future payment. Credits are for this service and are not redeemable for cash except through an approved purchase refund or applicable legal rights.

Generation-credit returns

Under the implemented task workflow, one credit is reserved when generation starts and settled only after output approval. A confirmed generation failure or output rejection before delivery returns the reserved credit through the credit ledger. If an uncertain submission or a result awaiting output review remains unresolved for 24 hours from provider submission, the recovery process moves it to credit return without automatically ordering a second paid generation. Status reconciliation and credit returns depend on the service and payment records being available; this is not a promise of a cash refund or completion at an exact hour.

A returned credit stays in your Make AI Rap Videos wallet. It does not reverse the original purchase. A delivered result later withdrawn after a content report is assessed separately and does not automatically receive a credit or cash refund. Changing the prompt and starting another generation would use another credit.

Purchase-refund requests

• Unused purchase: contact support to request a cash refund for an unused purchased credit. We check the Waffo payment record, unused balance and any active generation reservation before deciding. An active reservation must first be reconciled. A credit returned after confirmed non-delivery is considered in that review; returning the credit is not itself a cash refund.
• Duplicate or incorrect charge: after checking the provider record, an erroneous duplicate or excess amount is refunded. We do not issue a second refund for money already returned or recovered through a dispute.
• Paid credit not received or no usable delivery: contact support. We check the payment and task records, correct the missing credit or delivery where possible, or process the appropriate purchase refund where the paid service cannot be supplied. You do not have to accept repeated paid attempts to resolve a service failure.
• Delivered or consumed credit: a change of preference alone does not create an automatic refund. Material technical defects, an output that does not match the purchased service, and applicable consumer rights are assessed individually. AI variability does not remove statutory rights.
• Service discontinued by us: if we stop supplying the service, we arrange refunds of eligible prepaid unused credits after reconciling the records. No automatic forfeiture is imposed merely because support or review is required.

How to request and track a refund

Email support@makeairapvideos.com with your order reference, date, amount and a brief reason. Do not send card numbers, passwords or identity documents. If a future purchase is processed by Waffo, its customer portal currently accepts buyer-initiated requests for one-time products within 14 days of payment. Contact us directly if that portal window has passed; it does not replace your legal rights or decide the merits of a billing or delivery error.

We compare the payment record, credit ledger and task history before deciding. An approved cash refund must be processed and confirmed by the payment provider, normally to the original payment method. Any associated unused-credit adjustment is recorded separately. A request, approval or processing status alone does not mean funds have arrived. Bank and provider processing times vary. We do not promise an exact refund completion date or deduct our processing costs from refunds due under applicable law.

Support and consumer rights

The operator checks support and content reports on business days and sends an initial response within two business days of receipt. This is a first response, not a guarantee that an investigation, deletion, appeal or refund will be completed within that time. Further information or review may be needed. This is not a 24-hour or emergency service, and there is no automatic email acknowledgement. A case receipt is not a human response.

Nothing in this policy limits rights or remedies available under applicable law. These purchase rules will be shown before any payment. Purchases and paid generation remain closed in the current beta.

Billing cases and confirmed-refund reconciliation

If a concern relates to one of your generation requests, you can sign in to Studio support and request billing review. For a payment without a generation request, an unused-credit purchase, or sign-in difficulties, email support with the payment reference. Sending a case, receiving a response or seeing it marked resolved does not transfer money.

Cash refunds are handled separately through the payment provider after manual review. Where a matching successful Waffo refund receipt is available, an authorized operator can review and confirm an adjustment to associated available credits. That adjustment does not initiate a cash refund, confiscate unrelated credits or prove funds have reached your bank. The Rap payment service must be configured before this reconciliation is available; checkout and paid generation remain closed.